Frequently Asked Questions
Everything you need to know about your Kali Uchis order.
When will my order ship?
Standard processing time for in-stock items is 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition drops and signed items are final sale.
How do I care for my Kali Uchis apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry or using a low heat setting.
Can I change my shipping address after placing an order?
Address changes can only be made within 2 hours of purchase. Please contact our support team immediately with your order number to request a change.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.